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Direct to APRA (D2A) frequently asked questions

Setup

Do I have to install or upgrade to version 5.3 of D2A?

Yes. All reporting entities must download and install D2A version 5.3, to complete their submission requirements.

What happens to the previous versions of D2A?

You will no longer be able to use versions of D2A prior to 5.3 to connect to APRA.

You will receive an error message if you attempt to use these versions to perform any task that requires a connection to the APRA server (i.e. to download forms, submit data etc.).

Is there a Mac version of D2A available?

D2A runs on Windows platforms only.

Will D2A work with Windows XP or Vista?

D2A 5.3 may work with Windows XP or Vista however this is currently unsupported by APRA, please refer to System Requirements for more information.

Which internet browsers can I use?

Your browser may prevent you from using AUSkey to access D2A services. Please refer to the AUSkey Compatability page for the latest information.

What do I need to do before installing D2A?

Before installing D2A, read both the instructions on the Installing D2A page and the installation section of the D2A Help Guide:

A file containing the necessary installation files must be downloaded from the APRA website. You may need to contact your IT department if this file exceeds the download limit imposed by your workplace.

Do I need to enter any proxy server details?

If a proxy server is used to connect to the internet, the proxy server details must be entered into D2A to allow your installation to communicate with APRA. To enter these details, navigate to the Tools menu, then Options.

Can I install D2A on more than one computer?

Yes, D2A should be installed on all computers that will be used to complete APRA forms.

Need technical help with D2A?

Please refer to the D2A help guide at the end of the page. If you experience a technical issue with the D2A application, please log a support request with the D2A Help Desk [email protected].

Completing and submitting forms

When do I need to download new forms?

New forms must be downloaded when you first install the D2A software and then up to eight weeks before your next return is due.

If your institution’s status changes or changes are made to the forms, APRA may request you download new forms.

Why does D2A time out with ‘Operation Failed’?

It is likely that you may need to enter proxy server details as described above.

Where can I find out more information for a specific form?

Details of specific forms are available from the APRA website. Refer to Reporting framework for your organisation type.

Can I add more rows to a table in a form?

Yes. To add a row, right-click on the table and select Add new row.

Can I print the forms before submitting?

Yes. Forms can be printed at any time. Some forms can be printed to PDF.

Why is the Submit button greyed-out?

Ensure you are submitting a whole return, rather than a single form. Only complete returns can be submitted to APRA in D2A.

How do I know that APRA has received my return?

When your data is accepted without errors, you will receive a confirmation message on the screen with a receipt number, and a confirmation email will be sent to you.

Can I re-submit a return if changes need to be made after my initial submission?

Yes, you can re-submit a return by making the required changes and submitting as usual.

Where can I get more information?

Refer to the D2A Help Guide.

Technical issues?

  1. Go to the Common D2A errors page.
  2. More detailed information is available in the:
  3. Log a support request with the D2A Help Desk at support [at] apra.gov.au.
  4. For urgent issues call +61 2 9210 3400 between 9am and 5pm AEST weekdays.

Need help with AUSkey?

Go to the AUSkey website or contact the Australian Business Register on 1300 AUSKEY (1300 287 539).

Need help with data validation rules?

Go to the Validation and derivation rules page or contact dataanalytics [at] apra.gov.au.