This message is received when opening a saved return that contains one or more invalid characters. It may be caused when copying text from applications such as Excel or Word. It means the return is corrupt. Start a new return and re-enter the data.
Receipt has not been received
Receipt emails are sent to the email address used to install D2A. To check the email address, open the About window from the Help menu. To change this email address, D2A will need to be re-installed.
Please note: Receipt emails cannot be re-generated, however you can download previously submitted returns.
Unable to PDF form
PDF versions of select forms and returns only can be created using the Print PDF option from the File menu, or the Print PDF toolbar button.
If you receive the error: 'Can't do Print PDF.... The option to Print PDF is currently unavailable for the selected form(s)', use a third party PDF creator or printer to make a PDF file.
The D2A Help Desk cannot assist with validation errors or warnings in D2A returns. For information on validation rules and guidelines, refer to your industry's Reporting requirements page.