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Accessibility

Our website aims to meet the Australian Government’s web accessibility requirements. These include the World Wide Web Consortium’s Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) at level AA.

We want to provide our information for everyone, including people with a disability. Please get in touch with us if anything on this site is inaccessible to you or you experience problems accessing our content.

Contact us

If you have any questions or comments you can get in touch with us at info [at] apra.gov.au or call 1300 558 849.

You can also reach us at our postal address:

Australian Prudential Regulation Authority
GPO Box 9836
SYDNEY NSW 2001
Australia

Translating and Interpreting Service

Translating and Interpreting Service (TIS) is an interpreting service, provided by the Department of Home Affairs, for people who do not speak English and for the English speakers who need to communicate with them. It is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services.

Phone TIS National on 131 450 and request 1300 558 849 to contact APRA.

This information is available in Chinese, Spanish, Greek, Japanese, Indonesian, Italian, Korean and Vietnamese.

National Relay Service

If you are deaf, or have a hearing or speech impairment, phone us through the National Relay Service (NRS) on the numbers listed below:

  • TTY users, phone 13 36 77 and request 1300 558 849 to contact APRA
  • Speak and Listen (speech-to-speech relay) users, phone 1300 555 727
  • Internet relay users, connect to the National Relay Service and enter the phone number you wish to contact.

If you would like further information about the National Relay Service, phone 1800 555 660 or email helpdesk [at] relayservice.com.au.