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APRA website user survey - Have your say

APRA redeveloped its website over six months ago. We invite you to complete a short survey to provide feedback to help us improve the site.

Contact us

You can contact us to provide information on the following matters:

  • The financial health of an institution we regulate
  • The prudent management of those institutions
  • Any possible failures to comply with the laws APRA administers
  • Feedback on how we are performing our duties

As the prudential regulator, APRA will be generally unable to assist with:  

  • complaints about your institution or its products
  • the progress of your personal affairs with an institution
  • concerns about shares, housing prices, mortgage terms and conditions

To enquire about these types of matters you will need to contact the relevant institution directly.

Please check Providing information on the institutions APRA regulates for guidance.

Phone numbers

General enquiries

 Our call centre is open Monday to Friday from 9.00 am to 5.00 pm (Australian Eastern Standard Time) except for public holidays.

Further information is available on the General enquiries "frequently asked questions" page

Journalists and media organisations

See Media Unit

If you are deaf or have a hearing or speech impairment

Contact us through the National Relay Service on:

For more information, visit the National Relay Service website

Translating or interpreting services

Telephone 131 450 and request 1300 558 849

This information is available in Chinese, Spanish, Greek, Japanese, Indonesian, Italian, Korean and Vietnamese

Addresses

Postal address

Australian Prudential Regulation Authority

GPO Box 9836
SYDNEY NSW 2001
Australia

Street address

Level 12
1 Martin Place
Sydney NSW 2000

Office locations

See other office locations here>

Emails

Areas that you can contact directly to:

Subscribe for updates

A subscription service is available for the APRA website. Please see our Subscribe page for further information.

Government links

Australia's official statistical organisation provides a high-quality, objective and responsive national statistical service.
 
The ACCC publishes a number of public registers as required under legislation. It also maintains some voluntary public registers in the public interest. 
 
Search ASIC’s registers for information on companies, business names, and people it registers or licenses, plus other company information.
 
AUSTRAC is Australia's anti-money laundering and counter-terrorism financing regulator and financial intelligence unit. It provides financial information to Australian law enforcement and revenue agencies.
 
View snapshots of the archived APRA website since December 1998.
 
The Department of the Prime Minister and Cabinet provides guidance for policymakers to draw on in implementing the Government’s regulatory reform priorities and to support them in developing regulatory impact statements, including for COAG.
 
Australian federal and state laws protect business and customers from unfair trading practices. The Department of Industry, Innovation and Science provides information about things to consider to ensure your business meets fair trading laws.
 
The FCS protects deposits in banks, building societies and credit unions, and policies with general insurers, in the unlikely event that one of these institutions fails.The RBA
 
Search for Commonwealth legislation and related documents.
 
Do you have any lost superannuation? You can search online or use the ATO self-help phone service.
 
Investigates complaints about Australian Government departments and agencies. If you think you have been unfairly treated you can complain to the Ombudsman. Includes the Defence Force, Immigration and Law Enforcement Ombudsman.
 
The RBA conducts monetary policy, works to maintain a strong financial system and issues the nation's banknotes.
 
The Australian Taxation Office provides tax information about superannuation for workers, employers, self-managed super funds and superannuation professionals.
 
Treasury reviews economic analysis and polices on the economy, budget, taxation, financial sector, foreign investment, structural policy, superannuation, small business, housing affordability and international economic policy.
 
An interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

Other information

Financial Claims Scheme consumer website

The Financial Claims Scheme (FCS) is an Australian Government initiative that protects depositors of authorised deposit-taking institutions (banks, building societies and credit unions) and policyholders of general insurance companies from potential loss due to the failure of these institutions. If the FCS is activated by the Australian Government, APRA will be responsible for administering the Scheme.

Detailed information on the Financial Claims Scheme can be accessed on the Financial Claims Scheme consumer website.

Freedom of information requests

Details on making a Freedom of information (FOI) request to APRA can be accessed at Freedom of information.

Information for whistleblowers

A ‘whistleblower’ is a person who exposes or brings to public attention an irregularity or a crime, especially from within an organisation.

Further details can be accessed at: Information on being a 'whistleblower' and making a public interest disclosure.

Technical assistance with D2A

In the first instance, please refer to the Common D2A errors page. Additional information can be found:

If you experience a technical issue with the D2A application, please log a support request with the D2A Help Desk by emailing support [at] apra.gov.au.

For urgent resolution contact the D2A Help Desk on +61 2 9210 3400 between 9am and 5pm (EST) weekdays.

Complaints and feedback

APRA accepts feedback about the performance of our service and functions. Any complaint or compliment will be referred to the appropriate manager for action.

If you lodge a complaint about APRA, we will respond to your complaint within 15 working days. Dealing with complaints in a timely manner is part of APRA's commitment to best practice complaints-handling. Our complaints-handling standards incorporate key elements of the ISO 10002:2004 Australian Standard on Customer satisfaction – Guidelines for complaints handling on organisations, and we aim to ensure that our complaints-handling standard is consistently accessible and responsive. Further information can be accessed at: APRA’s complaints-handling standards.

Compliments provide a clear view of what APRA's clients' value about APRA and the work it does. If you submit a compliment about APRA we will:

  • record the details of the compliment;
  • acknowledge the compliment; and
  • send a notice to the staff member/s involved and their supervisor to acknowledge a job well done.

To provide feedback on our performance you can telephone, info [at] apra.gov.au (email) or write to APRA.