Make a complaint about an APRA-regulated entity
The Australian Financial Complaints Authority (AFCA) is the main dispute resolution body for the Australian financial system.
AFCA is a non-government organisation providing free, fair and independent help to consumers and small businesses to resolve their financial disputes.
Where an agreement cannot be reached between parties, AFCA can make decisions that are binding on financial firms, including awarding compensation for losses due to a financial firm’s error or inappropriate conduct.
You can start a complaint process with AFCA online or call AFCA on 1800 931 678 (free call).
Complaining to APRA
APRA supervises institutions across the banking, insurance and superannuation industries to promote the careful or prudent management of these financial institutions.
As the prudential regulator, APRA is concerned with maintaining the safety and soundness of the institutions it regulates to ensure that they can fulfil the financial promises they make to depositors, policyholders and superannuation beneficiaries.
APRA deals with systemic matters at an institution level rather than pursuing individual complaints about products and services.
If you have a complaint related to the safety and stability of an APRA-regulated financial institution, please contact us:
In Australia (free call) 1300 558 849
Outside of Australia +61 2 8037 9015
For general enquiries, our call centre is open Monday to Friday from 9.00 am to 5.00 pm AEST except for public holidays.
General enquiry: firstname.lastname@example.org
Write to APRA
Please note that there may be a delay in responding to written correspondence due to changes in our current work arrangements. If the matter is urgent, please use one of the alternative contact methods listed above.
Australian Prudential Regulation Authority
GPO Box 9836
SYDNEY NSW 2001