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APRA releases latest biennial stakeholder survey

Wednesday 31 July 2019

The Australian Prudential Regulation Authority’s (APRA’s) 2019 Stakeholder Survey has found APRA’s regulatory and supervisory approaches are having a positive impact on risk management and culture in the banking, insurance and superannuation industries.

APRA today released the findings of its biennial survey of regulated entities, as well as “Knowledgeable Observers”, such as auditors, actuaries, and industry associations. Orima Research conducted the survey, which received responses from 280 regulated entities and 70 Knowledgeable Observers. This is the sixth such survey undertaken since 2011.

The survey found more than 90 per cent of regulated entities believe APRA’s supervision helps to protect both their industry and the Australian community, a finding consistent with previous stakeholder surveys. A similar proportion of entities reported that APRA’s supervision has had a positive impact on their risk management practices.

Other key findings included: 

  • 86 per cent believe APRA’s increased focus on risk culture has had a positive impact on their entity; 
  • 81 per cent believe APRA is effective in identifying risks across their industry; 
  • 86 per cent believe APRA’s supervision enhances the financial and operational strength of their entity; and
  • 92 per cent agree that APRA’s public communications are clear and effective.

Notwithstanding the overall high and positive results, the survey picked up a slight downward trend in overall perceptions of APRA compared to the 2017 survey. The survey highlighted industry concern about the costs of regulatory compliance, identified that a third of respondents thought APRA collected too much statistical data, and indicated that entities were placing less importance on the harmonisation of the prudential framework across regulated industries.

APRA Chair Wayne Byres said: “In the wake of both the Royal Commission and the more recent Capability Review, APRA is taking stock of how it can bring into effect a significant number of recommendations about how we must do more in new areas of risk, without compromising APRA’s primary focus on financial safety and stability.

“The biennial stakeholder surveys are an important tool that helps us monitor our performance and the effectiveness of our supervision activities, including by identifying areas where we can improve. Regularly publishing the survey results also underlines our commitment to transparency and accountability,” Mr Byres said.

The full 2019 Stakeholder Survey results can be found on the APRA website at Stakeholder Survey.

Media enquiries

Contact Ben McLean, APRA Media Unit, on +61 2 9210 3024

All other enquiries

For more information contact APRA on 1300 558 849.

The Australian Prudential Regulation Authority (APRA) is the prudential regulator of the financial services industry. It oversees banks, credit unions, building societies, general insurance and reinsurance companies, life insurance, private health insurers, friendly societies, and most members of the superannuation industry. APRA currently supervises institutions holding $6.5 trillion in assets for Australian depositors, policyholders and superannuation fund members.