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Stakeholder survey frequently asked questions

I have received an email from Orima regarding an APRA survey. Is the survey legitimate?

Yes. APRA has engaged Orima Research (Orima) to administer a survey of its regulated institutions and a select group of informed observers.

One of the key reasons APRA has engaged an independent researcher to administer the surveys is to ensure confidentiality. The researcher will not be providing APRA with individual responses, only aggregate results.

What is the survey for?

As a statutory authority APRA is keen to improve its transparency and accountability to its stakeholders. APRA has conducted five previous stakeholder surveys in 2009, 2011, 2013, 2015 and 2017. Read the results of these previous surveys.

The surveys are an opportunity for institutions and other key stakeholders that deal with APRA to provide feedback about the way APRA operates in a general sense.

Is the survey compulsory?

No, it is not compulsory. However, APRA encourages all contacted to fill out the survey they receive. It is an important way of providing feedback to APRA about its operations so APRA can look to improving processes.

What if I/my organisation cannot complete the survey by the deadline?

On 28 March APRA advised regulated entities and key stakeholders that the deadline for completing the survey was extended until close of business Thursday 18 April 2019, following a number of requests to allow more time. Please contact Orima on 1800 806 950 or surveys@orima.com if you have any questions.

How can you guarantee confidentiality of my responses?

The survey is entirely anonymous. APRA has provided a list of contact details to Orima so they can contact you on our behalf. Orima has assigned a unique identifier to each organisation, and APRA does not have access to these identifiers. The findings of the survey will be reported back to APRA in aggregate form, including grouping variables, such as industry and institution size.

One of the key reasons APRA has engaged an independent researcher is to help ensure confidentiality. The researcher will not be providing APRA with answers that contain any information that would identify respondents.

Orima is bound by the ethical principles of both Australian Market and Social Research Organisations and Australian Market and Social Research Society. All information is stored in secure databases. Orima will use your contact information solely for the purpose of conducting this survey for APRA. If you have further questions, please contact Frank Pietraroia at Orima on 1800 806 950 or surveys@orima.com to discuss further.

Try copying and pasting the link into your internet browser. If this doesn’t work, contact Frank Pietraroia at Orima on 1800 806 950 or surveys@orima.com.

When and where will the findings of the survey be released?

APRA anticipates releasing the findings of the survey in the second half of 2019 on its website.

I have only recently taken over as prudential or statistical contact, and I haven’t yet had much to do with APRA. What should I do?

The survey is designed to be completed by as many people within your organisation as necessary to provide accurate answers. If you cannot locate individuals within your organisation to provide answers to certain questions in the survey, please contact Orima on 1800 806 905 or surveys@orima.com to discuss further.

Why do I need to get CEO or senior officer approval at the end of the survey?

As the survey can be completed by a number of different people throughout an organisation, it is important that the CEO or senior officer approve the survey prior to submitting so we can be confident that the views expressed in the completed survey appropriately represent your organisation.If you’d like further information on this requirement, please contact Frank Pietraroia at Orima on 1800 806 950 or surveys@orima.com to discuss further.

We have more than one person in the organisation who deals with APRA. Who should fill in the survey?

The design of the survey does not limit the number of people who can have input into the completed survey, so if more than one person is qualified to answer questions, please feel free to discuss the responses amongst as many people as necessary.

The survey allows an organisation to have multiple contacts fill in different parts of the survey. Parts specifically related to statistical collections and publications can be answered by the statistical contact in your organisation. Parts relating to prudential matters can be answered by the prudential contact within an organisation. The same link is to be used by each contact within an organisation.

If you’d like further advice as to how to answer questions in such circumstances please contact Orima on 1800 806 950 or surveys@orima.com to discuss further.