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APRA and ASIC empower consumers with new reporting standard on life insurance claims

Wednesday 24 October 2018

Consumers will soon have access to high-quality, comparable data on life insurance claims and disputes after the Australian Prudential Regulation Authority (APRA) issued a new reporting standard to the industry.

The release of Life Insurance Reporting Standard LRS 750.0 Claims and Disputes will enhance the consistency and quality of life insurance data published through a ground-breaking program established jointly last year by APRA and the Australian Securities and Investments Commission (ASIC).

The standard makes it mandatory for life insurers to report data on claims and disputes, and is a critical milestone on the path to delivering enhanced transparency and accountability through the regular publication of credible, reliable and comparable data.

The regulators have so far released two rounds of pilot data on life insurance claims and disputes. However, participation was voluntary, and insurers did not interpret the reporting requirements consistently.

APRA Member Geoff Summerhayes said the publication of such high-quality, granular life insurance data, at both industry and entity levels, would put APRA and ASIC at the forefront of innovation among global insurance regulators.

“This new standard, based on more than 18 months of engagement with industry and consumer groups, codifies life insurers’ reporting obligations and provides greater clarity around definitions and claims processes. The introduction of a legally binding reporting standard will improve the consistency and reliability of the data we receive, and guarantee it continues to be made available to regulators and consumers,” Mr Summerhayes said.

ASIC’s Deputy Chair, Peter Kell said the enhanced claims data would help the regulators identify emerging problems, assess product value and take action to improve consumer outcomes.

“ASIC identified the issue of inconsistent and inadequate life insurance data in its 2016 review of life insurance claims and is pleased to be working together with APRA on this important initiative. Access to reliable and comparable data will help consumers make informed decisions about their life insurance,” Mr Kell said.

The first public release of data collected under LRS 750.0, featuring insurer-level data, is due in early 2019, with ongoing publications to be issued every six months.

Copies of LRS 750.0 Claims and Disputes and related documents are available on APRA’s website at:

Additional resources:

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The Australian Prudential Regulation Authority (APRA) is the prudential regulator of the financial services industry. It oversees banks, credit unions, building societies, general insurance and reinsurance companies, life insurance, private health insurers, friendly societies, and most members of the superannuation industry. APRA currently supervises institutions holding $7.9 trillion in assets for Australian depositors, policyholders and superannuation fund members.