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Biannual

Life insurance claims and disputes statistics

Tuesday 20 April 2021

APRA publishes life insurance claims and disputes statistics on a biannual basis. These statistics contains industry and insurer-level data on life insurance claims and disputes, and a selection of the published data is also made available in a consumer-friendly format on the Australian Securities and Investment Commission’s MoneySmart website.

Media release: APRA and ASIC release life insurance claims and disputes statistics for December 2020

Published 20 April 2021

This provides the key industry-level claims and disputes outcomes.

Published 20 April 2021

The Life Insurance Claims and Disputes Statistics contains industry and insurer-level data on life insurance claims and disputes.

Published 20 April 2021

The database presents the statistics in a database format. 

Supporting documents

Issued 5 December 2019

Consumer-friendly version

A selection of the published data is made available in a consumer-friendly format on ASIC's MoneySmart website.

Next release

19 October 2021 (June 2021 edition) 

For more information

Email dataanalytics@apra.gov.au or mail to

Manager, External Data Reporting – Data Analytics and Insights
Australian Prudential Regulation Authority
GPO Box 9836, Sydney NSW 2001

Looking for discontinued publications?

Search historical snapshots of APRA's website on the Australian Government web archive.