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Provide feedback about APRA's performance

APRA accepts complaints or compliments about the performance of our service and functions. Any complaint or compliment will be referred to the appropriate manager for action.

If you lodge a complaint about APRA, we will respond to your complaint within 15 working days. Dealing with complaints in a timely manner is part of APRA's commitment to best practice complaints-handling. Our complaints-handling standards incorporate key elements of the ISO 10002:2004 Australian Standard on Customer satisfaction – Guidelines for complaints handling on organisations, and we aim to ensure that our complaints-handling standard is consistently accessible and responsive. Further information can be accessed on the APRA’s complaints-handling standards page.

Compliments provide a clear view of what APRA's clients' value about APRA and the work it does. If you submit a compliment about APRA we will:

  • record the details of the compliment;
  • acknowledge the compliment; and
  • send a notice to the staff member/s involved and their supervisor to acknowledge a job well done.

Provide feedback to APRA

To provide feedback on our performance, you can phone 1300 55 88 49, email or write a letter setting out the information you wish to refer to APRA.

Australian Prudential Regulation Authority
Level 12
1 Martin Place
Sydney NSW 2000

GPO Box 9836