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General enquiry frequently asked questions (FAQs)

The list below links to commonly asked questions on authorised deposit-taking institutions, general insurers, life insurers, private health insurers, and superannuation funds.

Individual complaints about entity products and services, unless they are of a prudential concern, should be directed to the institution in writing.

FAQs about banks, building societies and credit unions (authorised deposit-taking institutions)
FAQs about insurance companies (general insurers, life insurers and private health insurers)
FAQs about superannuation funds

Other questions?

  • More information about the Financial Claims Scheme (FCS) is available on the FCS website: www.fcs.gov.au.
  • Information about being a whistleblower and making a public interest disclosure is available at: whistleblower.
  • General enquiries can be made through: Contact APRA.