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Life insurance claims management

This page includes information relating to APRA's work on claims handling and management with life insurers and superannuation trustees.

Letter to the Parlimentary Joint Committee on Corporations and Financial Services (30 November 2016) - Inquiry into the life insurance industry: APRA submission.  

Submission (30 November 2016) - APRA's submission to the Parliamentary Joint Committee on Coporations and Financial Services - Inquiry into the life insurance industry.

Media release (12 October 2016) - APRA sets expectations for improvements to claims handling

Letter to life insurers (12 October 2016) - Life Insurance claims oversight and governance: APRA review of responses to information request

Letter to superannuation trustees (12 October 2016) - RSE Licensee claims oversight and governance: APRA review of responses to information request

Submission (27 April 2016) - APRA’s submission to the Inquiry into the scrutiny of financial advice – Life Insurance