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Building Societies
| Financial Co-operative Dispute Resolution Scheme | | Mail:
The Ombudsman
FCDRS
PO Box 372
Clayfield QLD 4011 Tel: 1300 139 220 (Local call rate within Australia)
Email: ombudsman@fcdrs.org.au
Internet: www.fcdrs.org.au | The Financial Co-operative Dispute Resolution Scheme (FCDRS) has been established to assist participating building societies and their customers resolve complaints in a fair, timely and cost-effective manner. | Credit unions
| Credit Union Dispute Reference Centre | | GPO Box 3
Melbourne VIC 3001 Tel: 1300 78 08 08
Fax: 03 9260 4446
Email: info@cudrc.com.au
Internet: www.cudrc.com.au | The Credit Union Dispute Resolution Centre (CUDRC) assists participating credit unions and their members resolve complaints in a fair, timely and cost-effective manner. The CUDRC is funded by participating credit unions and provides free access to participating credit union members around Australia by a free call number. The primary function of the CUDRC is to respond to members complaints resolve disputes. | Banks
| Financial Ombudsman Service | | GPO Box 3 MELBOURNE VIC 3001 Telephone: 1300 78 08 08 Fax: (03) 9613 6399 Email: info@fos.org.au Website: www.fos.org.au | The Financial Ombudsman Service (FOS) covers financial services complaints arising from banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts. FOS provides nation-wide independent external dispute resolution processes and is free for consumers and some small businesses. |
Consumer Complaints and Disclosure | Australian Competition and Consumer Commission | | There are several offices Australia-wide. Please refer to the Internet site for details (see below) Tel: 1300 302 502 (national infoline) Internet: www.accc.gov.au Internet: www.scamwatch.gov.au | The Australian Competition and Consumer Commission operates under the Trade Practices Act 1974 and Prices Surveillance Act 1983. These Acts cover anti-competitive and unfair market practices, mergers or acquisitions of companies, product safety/liability, and third party access to facilities of national significance. The ACCC chairs the Australian Consumer Fraud Taskforce which addresses the community impact of fraudulent schemes. A portal has been established for this purpose. | | Australian Securities and Investments Commission | | Australian Securities and Investments Commission
Service centres in every State (see web site) GPO Box 9827
Sydney NSW 2001
DX 653 Sydney Phone (02) 9911 2000
Fax (02) 9911 2333
Email: infoline@asic.gov.au
Internet: www.asic.gov.au | The Australian Securities and Investments Commission (ASIC) is responsible for consumer protection laws in financial services and products covering investments, superannuation, life insurance, general insurance and bank deposit-taking (but not lending). | Finance Companies | Australian Finance Conference Ltd | Level 7
34 Hunter Street
SYDNEY NSW 2000 Postal address:
GPO Box 1595
SYDNEY NSW 2001 Tel: 02 9231 5877
Fax: 02 9232 5647
Email: afc@afc.asn.au
Internet: www.afc.asn.au | The members of the Australian Finance Conference (AFC) include most finance companies and many other providers of financial services. The AFC’s Finance Industry Customer Service (FICS) refers unresolved complaints against members to a more senior level in that organisation for reconsideration. It seeks to facilitate matters within a member company’s normal customer service processes. There is no monetary ceiling nor consumer/commercial distinction in FICS. |
Finance Industry | Financial Complaints Referral Centre | | 14-22 Grey Street
TRARALGON VIC 3844 Postal address:
Financial Complaints Referral Centre
GIPPSLAND MAIL CENTRE
VIC 3841 Tel: 1300 780 885
Toll Free(national infoline)
Fax: 03 5177 3749
Email: infoline@asic.gov.au
Internet: www.asic.gov.au | The Financial Complaints Referral Centre (FCRC) advises consumers of the appropriate body to handle specific complaints about financial products and services. |
| Financial Ombudsman Service | | GPO Box 3 MELBOURNE VIC 3001 Telephone: 1300 78 08 08 Fax: (03) 9613 6399 Email: info@fos.org.au Website: www.fos.org.au | The Financial Ombudsman Service (FOS) covers financial services complaints arising from banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts. FOS provides nation-wide independent external dispute resolution processes and is free for consumers and some small businesses. |
Insurance | Financial Ombudsman Service | | GPO Box 3 MELBOURNE VIC 3001 Telephone: 1300 78 08 08 Fax: (03) 9613 6399 Email: info@fos.org.au Website: www.fos.org.au | The Financial Ombudsman Service (FOS) covers financial services complaints arising from banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts. FOS provides nation-wide independent external dispute resolution processes and is free for consumers and some small businesses. |
Superannuation | Superannuation Complaints Tribunal | | Level 15
31 Queen Street
MELBOURNE VIC 3000 Postal address:
Locked bag 3060
GPO MELBOURNE 3001 Tel: 1300 884 114 Toll Free
Fax: 03 8663 5588
Email: info@sct.gov.au
Internet: www.sct.gov.au | The Superannuation Complaints Tribunal (SCT) is an independent Tribunal set up by the Commonwealth Government to deal with complaints about superannuation funds, annuities and deferred annuities and Retirement Savings Accounts (RSAs). | Taxation
| Australian Taxation Office | | Various offices Australia-wide. Tel: 132 861
Internet: www.ato.gov.au | ATO have access sites Australia-wide which provide a self-help environment to assist tax payers in getting advice and information about personal tax obligations and entitlements. The ATO will assist with inquiries regarding personal tax, business tax and superannuation. |
| Australian Taxation Office Superannuation Helpline
Tel: 131 020 |
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