As Australia's prudential regulator of financial institutions, APRA's responsibilities include ensuring, so far as possible, that financial institutions we regulate meet the promises they make to depositors, policyholders and superannuation fund members. In carrying out that function, APRA is interested in any information which can be provided about:
- the financial health of the institutions we regulate
- the prudent management of those institutions
- any possible failure to comply with the laws APRA administers
- APRA not properly performing its functions.
If you have information which is relevant to these issues APRA is interested in hearing from you. We prefer to receive your contact details in case we need to discuss matters further, but information provided anonymously is also accepted and will be reviewed.
Click here for information on being a 'whistleblower'
Click here for providing information on the institutions that APRA regulates
Click here for providing feedback about the performance of APRA
APRA is not a dedicated complaints-handling organisation and does not get involved in the day-to-day commercial dealings that individual consumers have with financial institutions or financial services providers. However APRA does recognise that the general public expects financial institutions to meet regulatory standards that have been imposed by APRA in its supervisory role and undertakes to respond efficiently and courteously to all inquiries.
There are some issues that APRA cannot assist you with, for example:
- disclosure issues related to administration fees and returns on investments;
- decisions by trustees related to payments to beneficiaries;
- disputes about commercial decisions of regulated entities;
- matters involving insurance brokers, insurance agents or financial planners;
- finance companies or investment companies not regulated by APRA;
- exempt public sector superannuation schemes; and
- small self-managed superannuation funds.
See the list of other agencies for information on organisations that may be better able to address your complaint.
