Extra assistance when calling us:
There is a range of extra help when trying to contact us: with languages, translations, hearing or speech impairment.
Translating and Interpreting Service
Translating and Interpreting Service (TIS) is an interpreting service, provided by the Department of Immigration and Citizenship, for people who do not speak English and for the English speakers who need to communicate with them. It is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services.
Phone TIS National on 131 450 and request 1300 558 849 to contact APRA.
National Relay Service
If you are deaf, or have a hearing or speech impairment, phone us through the National Relay Service (NRS) on the numbers listed below:
TTY users, phone 13 36 77 and request 1300 558 849 to contact APRA
Speak and Listen (speech-to-speech relay) users, phone 1300 555 727