APRA is responsible for supervising the prudential soundness of banks, building societies, credit unions, insurance companies and superannuation funds.
Individual complaints about entity products and services, unless they are of a prudential concern, should be directed to the institution in writing.
Commonly asked questions and answers can be found via the links below:
Questions about banks, building societies and credit unions (Authorised Deposit-taking Institutions)
Questions about insurance companies (general insurers, life insurers and private health insurers)
Questions about superannuation funds
Information about the Financial Claims Scheme (FCS) is available on the FCS website: www.fcs.gov.au
For information about being a whistleblower and making a public interest disclosure go to the whistleblower page.
General enquiries can be made through the Contact APRA page.